Tips to Maximize Retention and Promote Healthy Lashes for Your Clients

As a lash technician, maintaining client satisfaction is essential for building a loyal clientele. One of the key factors in achieving this is ensuring clients experience excellent retention while keeping their natural lashes healthy. Here are some professional tips to help you deliver outstanding results:

1. Start with a Thorough Consultation

Begin each appointment by discussing your client’s lifestyle, habits, and expectations. This helps you tailor the lash application to their needs, ensuring better retention and long-term lash health. For example, clients who exercise frequently may require a stronger adhesive, while those with sensitive eyes might benefit from a gentler, hypoallergenic product.

2. Master the Preparation Process

Proper preparation is critical for optimal lash retention. Ensure the natural lashes are thoroughly cleansed and free of oils or residue before application. Use a high-quality lash cleanser and primer - like our LBA Professional Eyelash Primer, to create the ideal surface for the adhesive to bond effectively.

3. The importance of Adhesive 

Not all adhesives are the same. Select one that suits your client’s natural lashes, as well as the environmental conditions of your salon. Factors such as humidity and temperature can affect adhesive performance, so invest in products designed for reliable results under varying conditions. Our 10ml LBA Glue is designed for trained professionals who work at a fast pace, this glue has a 0.5 second drying time, and can be used with Classic & Volume lashes.

4. Perfect Your Application Technique

Precise application is crucial for retention and lash health. Apply each extension 1–2 mm away from the lash line to avoid irritating the skin. Ensure that each extension is bonded securely to a single natural lash to prevent clumping or damage. Accurate isolation and placement will improve retention and protect the natural lashes.

5. Educate Clients on Aftercare

Provide clear aftercare instructions for your clients. Highlight the importance of avoiding water, steam, and oil-based products for the first 24–48 hours after application. Encourage them to clean their lashes regularly with a lash-safe cleanser and avoid habits like rubbing their eyes or sleeping face-down. Proper aftercare can significantly enhance retention.

6. Encourage Regular Fills

Recommend that clients book regular fill appointments every 2–3 weeks. This keeps their lashes looking full and gives you the opportunity to assess the health of their natural lashes. Early intervention can prevent long-term damage and maintain their lash look.

7. Prioritise Lash Health Over Aesthetics

While bold lash looks can be appealing, overloading natural lashes with heavy extensions can lead to damage and poor retention. Use lightweight extensions and select lengths and curls that complement the strength of your client’s natural lashes. Always prioritise long-term health over short-term results.

By focusing on these professional tips and educating your clients, you can maximise lash retention while promoting the health and longevity of their natural lashes. Satisfied clients with beautiful, healthy lashes are more likely to return and recommend your services.

What strategies have you found most effective in maintaining client satisfaction and lash retention?