Our Story
From a humble home salon to leading three thriving locations, our founder Nancy’s journey is a true testament to passion, growth, and leadership
Where It All Began
At just 26, Nancy began her lash journey in January 2019 after completing her first Eyelash Extension course. Working from a tiny storage room at the back of a hair salon, she dedicated herself to mastering the craft. Before long, she launched “Lashes by Nancy” from her spare bedroom at home. Through word-of-mouth, hard work, and a relentless drive for self-improvement, her little home business quickly gained momentum—often booked out, working from early mornings to late nights.
Inspired by her parents, who once ran a bakery in that same location, Nancy dreamt of creating a warm and welcoming space where clients could feel relaxed and pampered. What started with family and friends blossomed into something so much more.
The Big Leap
In April 2022, a life-changing opportunity arrived—the shop that once housed her family’s bakery became available. With nerves and excitement, Nancy took the leap and transformed it into Lash and Brow Avenue, the salon she had always envisioned. She poured her heart into the details, making the space feel both professional and homely.
As the business grew, Nancy brought on more team members and introduced lash and brow training courses to empower others wanting to break into the industry. What began as a one-woman show quickly turned into something far bigger than she imagined
Growth and Gratitude
By 2023, Lash and Brow Avenue was thriving. Loyal clients filled the books, and Nancy had built a strong, skilled team around her. Challenges like lockdowns, staffing issues, and the pressures of growth never slowed her down. She came close to removing lash services entirely due to staff shortages—but stayed the course, and it paid off.
With a team of 12 lash, brow, and skin specialists, Nancy shifted her focus to mentoring and teaching. Her goal? To help other women find financial freedom and confidence through beauty education. She also identified a gap in the industry and launched a lash and brow supplies store, offering high-quality products to help other artists thrive.
The Empire Today
Fast forward six years, Nancy now runs two successful salons—one in Narellan, the other at Ed Square—all while navigating life as a new mum. In 2024, while preparing to open her second salon, Nancy was also pregnant with her first child. Balancing motherhood and business was no easy feat, but her determination carried her through.
Now with a team of 22 talented specialists, Lash and Brow Avenue is more than just a salon—it’s a thriving community. Every service is delivered with care, attention to detail, and the warm professionalism that defines the LBA experience.
Nancy has big dreams for the future, including launching a dedicated training academy, expanding her product line, and opening more salon locations. Her story is a celebration of resilience, passion, and staying true to your roots.
A Note of Thanks
Nancy’s journey wouldn’t have been possible without the ongoing support of her clients, team, and community. From humble beginnings in a spare room to running multiple salons, every milestone has been powered by love, loyalty, and a shared belief in delivering excellence.
At LBA, we believe in hiring artists with heart and potential—those eager to learn, grow, and provide the best for our clients. Each team member is mentored and trained to not only master their craft but to embody the values that make LBA special.
To our long-time clients and new faces —thank you for being a part of our story. You’re not just supporting a small business, you’re supporting a dream. And this is just the beginning.