Privacy policy
Lash and Brow Avenue Pty Ltd (ABN 64 533 115 157) (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, www.lashandbrowavenue.com.au (“Website”).
1. Personal Information We Collect
We only collect personal information that is reasonably necessary for our business operations. This information is collected when you voluntarily provide it to us, including when you:
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place an order for products
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create an account or subscribe to our mailing list
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contact us via email, phone, social media, or our Website
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participate in promotions, giveaways, or surveys
The personal information we may collect includes:
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your name
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billing and delivery address
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email address
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phone number
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order and purchase history
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payment information (note: we do not store credit or debit card details; these are processed securely by our third-party payment providers)
2. How We Use Your Personal Information
We may use your personal information to:
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process and fulfil orders
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provide customer support
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communicate with you about your orders, enquiries, or account
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send marketing communications (where you have opted in)
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improve our Website, products, and services
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comply with legal and regulatory obligations
By providing your personal information, you consent to us collecting, using, and disclosing it as outlined in this Privacy Policy.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties.
We may disclose your personal information in the following circumstances:
a) Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as:
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payment processors
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website hosting providers
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email marketing platforms
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order fulfilment and delivery services
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IT and data analytics providers
These service providers are only given access to the information necessary to perform their services and are required to protect your information.
b) Legal Requirements
We may disclose personal information if required or authorised by law, including to comply with legal processes, court orders, or requests from government authorities.
c) Fraud Prevention
We may disclose information where reasonably necessary to detect, prevent, or address fraud or security issues.
4. Cookies and Website Analytics
Our Website may use cookies and similar technologies to improve your browsing experience, analyse Website traffic, and personalise content. You can disable cookies through your browser settings, however this may affect the functionality of the Website.
5. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or request that we correct any inaccurate or outdated information. To do so, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically.
8. Your Acceptance of This Policy
By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy, as well as our Terms and Conditions. If you do not agree, you must not use the Website.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: