Shipping policy
Shipping Policy
Lash and Brow Avenue Pty Ltd is committed to providing reliable and timely delivery of your orders. Please read the information below carefully before placing an order.
Shipping Methods & Delivery Timeframes
We currently ship within Australia only.
Estimated delivery times once dispatched:
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Express Post: 2–5 business days
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Standard Parcel Post: 3–10 business days
Please note:
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Delivery timeframes are estimates only and may vary due to carrier delays, peak periods, weather conditions, or other factors outside our control.
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Business days do not include weekends or public holidays.
Shipping Delays
While we do our best to ensure timely delivery, Lash and Brow Avenue Pty Ltd is not responsible for delays caused by postal carriers or events beyond our reasonable control. If your order appears delayed beyond the estimated timeframe, please contact us so we can assist.
Order Issues & Damaged Items
If your order arrives damaged or defective:
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You must contact us within 3 days of delivery at admin@lashandbrowavenue.com.au
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Please include your order number, a description of the issue, and clear photos where possible
Failure to notify us within this timeframe may affect our ability to assess the claim.
Returns
We offer a limited return policy.
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To initiate a return, you must contact us at admin@lashandbrowavenue.com.au within 14 days of shipment
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Returns are assessed in accordance with our Returns Policy and Australian Consumer Law
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Items must be returned in their original condition unless faulty or damaged
For full details, please review our Returns Policy.
Order Changes & Cancellations
If you need to cancel or amend an order:
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Please email admin@lashandbrowavenue.com.au as soon as possible after placing your order
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We will attempt to accommodate your request; however, orders that have already been dispatched cannot be cancelled or changed
Change of Mind Purchases
Please choose carefully when placing your order.
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We are not required to provide a refund or replacement for change-of-mind purchases
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This includes selecting incorrect products, quantities, or variations
This does not affect your rights under Australian Consumer Law.
Australian Consumer Law
Nothing in this Shipping Policy limits or excludes your rights under Australian Consumer Law.
We may decline a refund or replacement where permitted by law, including where goods have been lost, destroyed, damaged or disposed of after delivery.
Contact Us
If you have any questions or concerns regarding shipping, delivery, or your order, please contact us: