- When booking a treatment, we kindly ask for a non-refundable deposit to secure the booking. Your deposit will be credited for your appointment. Please provide at least 24 hours notice if you are unable to attend your booking otherwise it will result you losing the total amount of your deposit. In addition, same day cancellation/reschedule or no show will also result in losing your deposit.
- You are required to fill out a consent form prior to your treatment.
- We do not perform treatments and persons under the age of 16. All clients between 16 and 17 years of age must have parental/guardian consent obtained and co-signed.
- If you have had a lash lift, please wait 8 weeks before you book an eyelash extension appointment.
- Please let us know if you have lashes on from another salon. Due to high standards of work we will only do an infill if the work is similar and your lashes are in good condition.
- Gift vouchers are valid for 3 years from the purchase date.
- We are not responsible for any allergic reactions you may experience from the glue. Should it happen, it will occur within 24-48hours. If this happens please seek for medical advice. Glue sensitivity can happen at any time, even if you have had lashes on for the past 2 years or 5 years, a reaction to glue can happen at any time. Symptoms are usually swollen eyelids or extremely red eyes.
- If you have any concerns a patch test is available for those with sensitive eyes or first timers.
- Please remove all makeup in the area of which you will be treated in before coming to your appointment.
- If lashes have shed more than a standard infill, you will be charged accordingly.
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